• Infrastructure Service delivery manager
    • Riga
    • More Than 8 Years
    • 50,000 €- 60,000 €
    • Full Time
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Job Description

1      Job Descriptions
1.1           Technical Skills (MANDATORY)

·         Prior hands-on experience on multitude of  technology environments :

o    Window & VMWare/HyperV

o    Linux  Server Operating Systems

o    HPUX

o    MS Exchange, Active/LDAP  Directory/Security

o    Databases : Oracle 12c, MS SQL

o    Storage & Backup: OceanStor, Equallogic & HP V400,3PAR7, NetApp

·         Experience of managing IT migration projects with accountability for delivering to time and cost for large, complex programs/projects

·         Expertise on monitoring environment and toolsets including: Network Monitoring tools-OP5, Netrac, NetQOS etc

·         Expertise and hands on with middleware support for Apache Tomcat

·         Experience to provide Incident Management of Solution services at least NW and Server OS, Applications

o    Initiative, hardworking and highly committed

o    At least 3 years of working experience of Manager in 1st &  2nd line support for multiple services such as Network, Server, App, or more than 3 years equivalent working Experiences, who has/had the responsibility of the escalation handling from 1st line support and communication with Customer.

o    More than 2 years of working experience in Engagement Management function (or Service Delivery Management function) or equivalent working experience will be an advantage.

·          IT background with experience in supporting the Email Messaging technology & backup consolidation migration projects

·         Monitoring the shift handover process, performance of incident and change management team on the floor. Reviewing the long pending tickets.

·         Provide solutions that create value add for the project

·          Mastery of program/project management methodology, tools and templates (includes program/project planning,   schedule development, scope management and cost management

·          Extensive experience of delivery that includes the use of supplier and off-shore resources

·          Leader in the use of IT methodologies, processes and standards for program/project management

·         Good Knowledge on Application rationalization and Modernization

·         Ensure all agreed reports are published to the stakeholders.

·         Should be doing project planning on regular basis following PMP/Prince model (with resource assignments, dependencies, milestones, critical path identification, effort estimation and optimization etc.

·         Customer Interaction skills, presentation skills

·         Process Leadership on SLA management/adherence/improvement[NS1]

·         Lead program/project teams consisting of cross functional, multi-location groups; directly supervises staff; assigns responsibility to members; monitors progress

·         Monitor and control the work of all streams within the program to ensure that the project remains on track and in control

·         Support development of business cases with the customer team including leading on the solutions estimates

·         Proactively identify risks and issues on programs/projects

·         Ability to manage project scope and work with the team to recommend options. Demonstrates understanding of subject matter needed to drive value delivery decisions

·         Empowers the project steam leads to make quality decision in a timely manner. Ability within team to assess situations and make appropriate, effective, timely project decisions. Accepts accountability for decisions. Makes decisions in a timely manner, sometimes with incomplete information and under tight timelines and pressure


About Hirexa Solutions

Hirexa Solutions is to bring high quality recruitment solutions to global corporations worldwide. We provide manage the entire Recruitment and Talent management function for your organization. Staffing Services We provide short and long term staffing services to organizations Our model includes the following essential functions: HIRE, TRAIN AND DEPLOY We engage in Rebadging and fixed Cost Contract engagements   Overview One of the leading IT Services Companies having it’s presence across India and working with predominantly global Corporations in the ‘Fortune 500 Global list’ was looking to onboard about ten Automation Consultants on short term engagement with one of their Healthcare Clients for a period of 4 months. They had faced challenge in terms of finding right quality talent on time who are available immediately for project. They were under billing loss situation due to delay in finding the right talent to be staffed for the project. Our Solution A dedicated sourcing and delivery team was set up along with our client’s Project Management team to have a speedy recruitment process and onboarding since the business need was on urgent basis. Hirexa rolled out a dedicated recruitment campaign bringing in the right talent through their active virtual market pool. The sourcing team dedicatedly supported building a target pool of candidates for assessment with the client after initial technical screening. We were able to deliver the required number of ten consultants in a period of 25 days in a ratio of one out of every five candidates assessed, from interview process to onboarding. Client Benefits The services offered by Hirexa resulted in: Increase of 85% to our client’s conversion ratio Reduction in billing loss by 50% per month. Usage of a transparent governance model including the commercials worked out for the deployed consultants enabled a win-win scenario for the client as well as the end customer of the customer.
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